Preparing your pet’s trip Travel documents
Make sure to arrange your pet’s vaccinations, health certificates, and travel documents well in advance.
Within the EU
Dogs and cats travelling within the European Union must be identified by an electronic chip. They must also have a European passport, confirming they’re properly vaccinated.
Outside the EU
Are you travelling to or from outside the European Union? Other rules might apply. We recommend consulting the embassies of your departure, transfer, and arrival countries to find out which documents are required. To avoid having to quarantine your pet, check the import rules of your destination. These rules depend on the rabies risk in the country you’re travelling from.
Travel or arrival refusal
Do you not comply with the rules established by us or your country of departure, transfer, or arrival country? In that case, your pet cannot board the flight or arrive at your destination. Please note that we are not responsible for any costs you may make due to the refusal of your pet (such as rebooking fees, hotel stay, or kennel fees).
Pets in the hold
Make sure to check our checklist and kennel requirements for pets travelling in the hold.
We’ll use a checklist at the airport to ensure your pet, travel documents, and kennel meet the requirements. This process may take some time, so please arrive at the airport 3 hours before your scheduled departure time.
Please make sure your kennel meets the following requirements:
- Your pet should be able to stand without their head touching the roof, turn around, and lie down comfortably.
- The kennel should have a fibreglass or rigid plastic shell.
- Wheels on the kennel should be removed or blocked with duct tape.
- The door should have a centralised locking system that fastens both locks on top and at the bottom of the door. The hinge and locking pins should extend beyond the horizontal extrusions above and below the door opening by at least 1.6 cm.
- The kennel needs to be rigid enough to prevent your pet from escaping through gaps at the seams or joints. Does the kennel consist of 2 parts? Make sure they’re joined by bolts. Other lateral closing systems are not allowed.
- The kennel should have either 2 empty containers or 1 food bowl with 2 empty compartments for food and water. These have to be sealed or attached to the kennel and need to be fillable from the outside.
- There should be a blanket, newspaper, or other absorbent material on the bottom inside the kennel. Note that straw is not allowed.
Preparing your pet
Going from their comfortable bed to a kennel can take some getting used to. We recommend allowing your pet to get used to their kennel for 5 days before departure. Note that your pet is not allowed to eat or drink 2 hours before departure.
Are you travelling with your dog? Make sure to walk them shortly before departure.
Don’t tranquillise your pet
We strongly advise you not to tranquillise your pet. It will take longer for them to get accustomed to their new surroundings, and their temperature may drop during the flight. If you really want to use a tranquilliser, only do so in consultation with your veterinarian.